Privacy Policy
Our commitment to protecting your personal information
Last updated: November 30, 2025
Data Controller Information
Figment Ledger
156 Collins Street, Level 12
Melbourne, VIC 3000
Australia
Phone: +61 3 9482 7156
Email: [email protected]
Our Data Protection Commitment
At Figment Ledger, we recognize that the relationship between our firm and our clients depends on trust. Part of that trust involves how we handle the information you share with us. This privacy policy explains what information we collect, how we use it, and the measures we take to protect it.
We are committed to transparency in our data practices and compliance with applicable privacy regulations, including the Australian Privacy Principles and, where relevant, the General Data Protection Regulation for clients in the European Union.
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may provide us with information including:
- •Your name and business contact details when filling out inquiry forms
- •Email addresses for correspondence and service delivery
- •Business information relevant to the accounting services we provide
- •Financial records and documentation necessary for our professional services
- •Communication preferences and feedback about our services
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- •Browser type and version for compatibility purposes
- •Operating system information
- •IP address and general geographic location
- •Pages visited and time spent on our website
- •Referring website addresses
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. For detailed information about our cookie usage, please review our Cookie Policy.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: your consent for specific purposes, fulfillment of our contractual obligations when providing services, compliance with legal requirements in the accounting profession, or our legitimate business interests in improving services and maintaining client relationships.
How We Use Your Information
Service Delivery
The primary purpose for which we collect and use your information is to provide the accounting and bookkeeping services you request. This includes processing payroll, managing accounts receivable, preparing financial statements, and responding to your inquiries about our services.
Communication and Support
We use your contact information to communicate with you about your account, respond to questions, provide service updates, and offer customer support. This includes sending appointment confirmations, sharing important notices about your account, and following up on service requests.
Service Improvement
Analytics data helps us understand how visitors use our website and identify areas for improvement. We analyze usage patterns to enhance user experience, optimize our content, and make our services more accessible and effective.
Marketing Communications
With your consent, we may send you information about our services, industry insights, or updates that we believe may interest you. You can opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.
Legal and Regulatory Compliance
We may use and retain your information to comply with legal obligations, respond to lawful requests from authorities, protect our legal rights, and maintain appropriate records as required by accounting and business regulations.
Data Sharing Practices
We do not sell or rent your personal information to third parties. We may share information with service providers who assist us in operating our website or conducting our business, such as cloud storage providers or payment processors. These partners are contractually obligated to protect your information and use it only for the specified purposes. We may also disclose information when required by law or to protect the rights and safety of our firm, our clients, or others.
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer encryption for data transmission, regular security assessments, and restricted access controls for sensitive information.
Data Encryption and Storage
Personal data collected through our website and services is encrypted during transmission and stored on secure servers with controlled access. We use industry-standard encryption protocols and regularly update our security measures to address emerging threats.
Access Controls
Access to personal information is limited to employees and service providers who need the information to perform their duties. Our team members are trained in data protection practices and are bound by confidentiality obligations.
Data Breach Procedures
While we take extensive precautions to protect your information, we maintain procedures to respond promptly in the unlikely event of a data breach. We would notify affected individuals and relevant authorities as required by law, providing clear information about the incident and steps being taken.
Retention Periods
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For clients receiving accounting services, we maintain records for the periods specified by professional standards and tax regulations. Website visitor data is typically retained for shorter periods unless you request otherwise.
Your Privacy Rights
Right to Access
You have the right to request confirmation of whether we process your personal data and to access the information we hold about you. We will provide this information in a clear and understandable format within a reasonable timeframe.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update it. We will assess your request and make appropriate changes where warranted.
Right to Erasure
In certain circumstances, you may request that we delete your personal information. We will honor such requests except where we have a legal obligation to retain the data or where other lawful grounds for processing apply.
Right to Data Portability
Where technically feasible and legally applicable, you can request to receive your personal data in a structured, commonly used format, or request that we transmit this data directly to another organization.
Right to Object
You have the right to object to certain types of processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time, and we will respect your preferences.
Right to Restrict Processing
In specific situations, you may request that we limit how we process your personal information while we address your concerns or verify information accuracy.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within the timeframes required by applicable law, typically within 30 days. We may need to verify your identity before processing certain requests to protect your information.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features.
- • Disable cookies through your browser settings (see our Cookie Policy for more details).
- • Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly in accordance with applicable data protection laws.
Please note that certain information may need to be retained for legal or regulatory compliance, even after you request deletion. In such cases, we will inform you of the specific requirements and retention periods.
Additional Information
Children's Privacy
Our services are directed at businesses and professional users. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
International Data Transfers
While we primarily serve clients in Australia, our website may be accessed from other countries. If you access our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers and central database are located.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last updated" date. For significant changes, we may provide additional notice through email or a prominent notice on our website.
Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your personal information, please contact us using the details provided at the beginning of this policy. We take privacy matters seriously and will work to address your concerns promptly and thoroughly.